Privacy Notice

  1. Introduction
  2. Who we are
  3. What personal information is covered in this privacy notice
  4. What personal information we collect
  5. When we collect
  6. How we collect your personal information
  7. How we use your personal information
  8. Who we share your personal information with
  9. How we keep your personal information secure
  10. How long we keep your personal information for
  11. Overseas transfers of your personal information
  12. Your rights in relation to your personal information
  13. How to contact us


Philip Wooller is committed to ensuring that your privacy is protected. Our use of your personal information is governed by this Privacy Notice.

This Privacy Notice sets out the basis on which any personal data we collect from you will be processed by us.


On this site, the phrases “Philip Wooller Ltd”,  “Philip Wooller”, “us”, “we” or “our” will mean that business, representative office, branch and applicable third parties on behalf of and in respect of whom this Privacy Notice is made.

Any reference to “you” or “your” refers to anyone whose personal information we process. 

If there are any changes to the way in which your personal information is used, this Privacy Notice will be updated. If we make substantial changes to our Privacy Notice we will update this information on our website, available at 

1. Who we are

Philip Wooller Ltd is registered in England under company number 08064416.

Registered address 145 Askew Road W12 9AU. 

The ICO Registration number of Philip Wooller is ZB275653.

All data protection matters are handled by Philip Wooller.

Philip Wooller acts as a controller for the personal information that it collects and uses about you. We may also act as a processor in some instances and a subsidiary business. In all cases, we will treat your personal information as confidential and in accordance with applicable data protection legislation and your personal information will only be shared with others in accordance with this Privacy Notice.

The appropriate data controller (which determines the purpose and means of “processing” your personal information) will be the business which you have instructed and if you are in any doubt about the identity of the data controller in your case, you should ask your usual contact or representative or refer to any documentation we provide to you. 

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it, including:

2. What personal information is covered in this privacy notice

Personal data – this is any information that tells us something about you. This could include information such as name, contact details, date of birth, bank account details or any information about your needs or circumstances which would allow us to identify you.

Special Category data – this is information which is classified as “sensitive” under data protection legislation. Examples of which include; health data, religion or sexual orientation. There are also restrictions when we can collect and use criminal conviction data which will be set out to you should this be requested. This special category data requires us to have additional lawful bases under the Data Protection Act 2018 to collect, store and process. 

3. What personal information we collect

Personal contact data
What information we collect

Depending on the service we provide you (or on your behalf) we may also collect additional personal information as detailed below:

Personal identifiers
What information we collect

Why we collect it

Property information
What information we collect

Why we collect it

Financial information
What information we collect

Why we collect it

Further information 

We may, during the course of your relationship with us, request additional information from you which is relevant to the provision of specific services.

Any telephone calls either to or from our customer service teams may be recorded for training, monitoring, compliance and security purposes.

4. When we collect

Where you engage us to provide estate agency services on your behalf either in branch, at your property, by telephone or by email

When you register an account on our website or use an online form to arrange a viewing, register for property alerts, request a valuation or lettings consultation or submit an enquiry

5. How we collect your personal information

Direct interactions – personal information you disclose when you fill in forms, surveys, or correspond with us by post, phone, email, web, social or otherwise; or through portals when you enquire about any of our services, products or promotions.

Indirect interactions – personal information you disclose to third parties such as, but not limited to payment service providers, data brokers or aggregators to match against our databases a list of which is available on request from the Data Protection Officer; or which is available through publicly available sources or registers such as Land Registry, Companies House, the Electoral Register, Government or Police Databases, your employer, next of kin of delegated authorities. 

6. How we use your personal information

We will process the information you provide or we obtain from other sources to provide you with products and services and answer any questions you may have. 

Under data protection legislation we are only permitted to use your personal information if we have a legal basis for doing so. We rely on the following legal bases to process and use your information:

Where we may process special categories of personal information and criminal conviction information we do so under additional lawful bases of the Data Protection Act. These may include, but are not limited to:

7. Who we share your personal information with

Personal data we share within Philip Wooller

We may share your information within staff and contractors in our company where necessary, for the provision of services.

Sharing with third parties 

We will share personal information with our regulators, governmental or quasi-governmental organisations, law enforcement authorities and with courts, tribunals and arbitrators as may be required from time to time in order to comply with our regulatory and legal obligations.

Where we engage third party service providers to provide products or other business services and operations on our behalf, we provide them with only the personal information they need to perform the service we request. This includes IT systems providers and IT contractors as well as third party referencing or screening agencies for the purposes of the prevention and detection of crime. We contractually require them to securely protect information, and not to use it for any other purpose.

Indicatively - but not limited to - we may disclose your information to the third parties listed below for the purposes listed:

Third parties we may share information to:

Why we share it

Automated Decision Making
Some of the services provided by third parties may involve an automated decision, matching and/or credit scoring process. Any credit scoring methods used by third parties are regularly tested to ensure they remain fair, effective and unbiased.

8. How we keep your personal information secure

The security of your personal information is extremely important to us, and we therefore have measures in place to ensure it stays safe, is not damaged, destroyed or misused, and prevents unauthorised access. The measures include, but are not limited to: 

9. How long we keep your personal information for

We will keep your information for as long as is reasonably necessary for the purposes set out in this privacy notice, and to fulfil our legal and regulatory obligations.

The time period may vary depending on type of service or product you have requested from us. In certain circumstances we have a statutory obligation to keep your personal information for a set period of time, for example, financial information (normally 7 years) for financial auditing purposes. Information is always retained in line with its purpose of processing and only for as long as necessary usually, information is kept for 7 years after last contact with you. However, the retention period may be extended dependent upon any legal or contractual obligations Philip Wooller may be required to comply with, as well as any overriding business legitimate interests.

10. Overseas transfers of your personal information

We are based within the UK, however some of the third parties and agents that we work with may be based outside of the European Economic Area (EEA), so processing of your personal information may involve a transfer of data outside of the EEA. Whenever we transfer your personal information outside of the EEA, we will always ensure it is protected by making sure we have safeguards in place. This might mean only transferring your personal information to a country that has been deemed by the European Commission to provide an adequate level of protection, or by using specific contractual protections. 

You can contact us at for details of how we protect specific transfers of your data.

All information that you provide us with is stored on our secure servers, or those of our third parties’ data storage providers.

11. Your rights in relation to your personal information

12. How to contact us

Contact details
If you have any questions, comments or requests regarding any aspect of this Privacy Notice, how we handle your personal information, or want to make a subject access request, please do not hesitate to contact us by sending an email to or writing to the company Data Protection Officer at: 

Philip Wooller, 145 Askew Road, London W12 9AU Telephone 020 8811 2929

If you have a complaint about the way in which your personal information has been processed, you have the right to contact the Information Commissioner's Office but we would suggest that you first contact us and we will try to address your concerns.

Privacy Notice Last Updated23 October 2023